Customer Services Manager F/M

Apply now
Published on 07/04/2026

  • Contract type:  Permanent contract

  • Work time:  Full time

  • Location Otopeni

About ALSTEF GROUP

ALSTEF GROUP is an established leader in the design, integration and maintenance of turnkey automated solutions for the airports, intralogistics and parcel sorting. With a strong international presence, we are committed to the delivery of tailored and scalable solutions that enhance operational efficiency and meet our clients needs.


With over 1,000 employees spanning 18 countries, across 5 continents, this is a unique opportunity to become part of a culturally diverse, talented workforce dedicated to pushing the boundaries of technology and shaping the future of automated systems.

Job description

Reporting to the Airport Systems Maintenance Department Manager based in France , you will be responsible for managing our on-going Baggage Handling System maintenance contract  and developing new maintenance contracts (including baggage sorting, screening, and conveying systems for airports) in Romania.

 

In direct collaboration with our clients, you will have a cross-functional overview of maintenance contracts. You will be responsible for both the technical and commercial follow-up and will ensure the financial performance of your contracts.

 

You will manage a team of 2 engineers directly as well as various maintenance subcontractors.

 

In this role, your duties will include:

 

  • Ensuring compliance with site safety instructions, including the use of personal protective equipment (PPE) by both internal teams and subcontractors.
  • Managing the commercial relationship with clients under contract (preparing quotations for contracts, works, etc.) and developing business within your scope,
  • Participating in tenders and cost estimations for maintenance activities during the pre-project phase,
  • Overseeing the administrative and financial management of maintenance contracts: records, invoicing, and payments,
  • Ensuring technical follow-up of client installations in the CMMS (Computerized Maintenance Management System), including proposing extra works and/or improvements,
  • Managing schedules and budgets related to maintenance contracts,
  • Participating in technical and commercial meetings with clients,
  • Coordinating technical teams: technicians, design offices, and implementation teams working on your contracts,
  • Monitoring the execution of maintenance operations and works at client sites,
  • Ensuring that intervention reports are completed and sent to clients on time,
  • Providing technical support to clients (troubleshooting, improvement studies, etc.)

 

Occasional short business trips are to be expected in France.

Profile required

You are based in Bucarest with a university degree in Engineering (mechanical, electrical or automation), you speak Romanian and English (French is a plus).

 

  • Used to customer relationship
  • Knowledge of complex systems maintenance (mechanical, electrical, automation and IT)
  • Deep experience in delivering industrial maintenance contracts on critical systems for demanding customers
  • Experience in managing subcontractors
  • Demonstrates excellent presentation, verbal, written, and communication skills.
  • Great organizational skills; ability to multi-task (know how to manage your priorities)and be a team player.
  • Experience in BHS or logistics is a plus

If you would like the opportunity to be an integral member of our team, we would like to hear from you.

Réf: c65ef0f9-9958-48c0-8d01-15b1df0b5e60

Apply for this job

Customer Services Manager F/M

Permanent contract
Full time
Otopeni

As part of the creation of your application profile on the career site of ALSTEF Group, the information collected above is processed based on the legal grounds of pre-contractual measures for establishing contact with ALSTEF Group and for the potential conclusion of an employment contract with the company, as well as on the legitimate interest in building a CV database.

No transfer outside the European Union will take place.

Unless you take action, your data will be retained for no longer than 2 years.

In accordance with current security standards and policies (PSSI), effective and optimal technical measures are applied to data processing (secure access and protocols, rights management and administration, employee awareness, etc.).

In compliance with the European regulations on data protection, you have the right to object to, access, rectify, and delete your data.

* Required fields

Share job

Our last jobs

See more jobs