Support Engineer F/M

The company

Alstef Group designs, integrates, and supports automated turnkey solutions for the airport, intralogistics and parcel handling markets. Its mission is to create intelligent solutions that not only meet the needs of its customers, but also provide them with the long-term benefits of a tailor-made automated system that is eco-designed, efficient, scalable and innovative.

About the role

With a local presence in sixteen countries and a wide range of systems installed across five continents, Alstef Group is a force to be reckoned with in the materials handling industries on a global scale.

We offer a promise of excellence for our dedicated 950 employees and a desire to exceed the needs of all our customers; delivering intelligent solutions and providing the long-term benefits of tailormade, automated systems that are efficient, scalable and innovative.

As a Support Engineer, you will play a key role in our support services team, providing top-notch customer service and technical assistance. Serving as the first point of contact for our global customer base, you'll be responsible for escalating issues when necessary and providing essential hardware, network, and software support. Duties will include:

• Respond to customer incidents and requests via phone and support tickets
• Assist with the deployment and implementation of additional services and projects
• Manage incidents and service requests following standard processes
• Deliver basic hardware, network, and software troubleshooting and support

Benefits

• Flexible Working Policy after a minimum period
• Free onsite parking in Avondale
• Discounted Southern Cross health insurance
• Employee referral program of $1500 NZD
• Access to INSTEP EAP wellbeing support services
• Earn person airpoints on company travel

Skills and experience

This is an excellent opportunity for an engineer eager to gain experience with real-world scenarios in a global company. You will need a process driven approach to work, and be confident with your planning and organisation skills.

You will already have the legal right to work in New Zealand, along with  the following:

• Degree or Diploma qualification in Engineering (Electrical, Mechanical, Mechatronics or similar)
• PLC coding knowledge
• A general knowledge of Networking, especially IP telemetry and Windows server operating systems 
• MS SQL knowledge 
• Experience with conveyor systems (advantageous)
• Strong analytical and problem-solving skills with high attention to detail

Réf: ee37b7ed-824b-4cf2-bcaf-a119df1e2d1b